Family Status ClockWe’re here to help
Family Status Clock Support
Questions about family spaces, location updates, notifications, widgets, or Plus? Start with the quick answers below, then contact us if you still need help.
Contact support
For technical issues, account help, or product feedback, email us with the device model, iOS version, and a short description of what happened. Please do not include your password or payment details.
support@dollagon.com →Privacy requests: support@dollagon.com
Account and billing
You can delete your Family Status Clock account from Profile. Deleting the account does not cancel an Apple subscription.
To manage or cancel Plus, open your Apple Account subscription settings on iPhone.
Read the privacy policy →Common questions
Why did a status update arrive late?
Location updates depend on permissions, battery, connectivity, and Apple’s background execution rules. Family Status Clock is not an emergency or real-time safety service.
Why am I not receiving notifications?
Check Settings → Notifications → Family Status Clock, make sure the account is signed in, and open the app once after changing notification permissions. Widgets also need to be added to the Home Screen or Today View.
How do I restore Plus?
Sign in to the same Family Status Clock account used for the purchase, open Plus, and choose Restore. Apple processes subscription billing and cancellation through your Apple Account.
How do I report harmful content or abuse?
Email support@dollagon.com with the family and account context you can safely share. We will review reports and take appropriate action under our Terms.